KYC and Verification

At DAZN Bet, ensuring a safe, secure, and responsible betting environment for all our users is paramount. Verifying your identity is a fundamental step in achieving this. This process helps us comply with legal and regulatory obligations, prevent fraud, and protect both our customers and our business from illicit activities. By confirming who you are, we can safeguard your account, process transactions securely, and uphold the integrity of our services. Your cooperation in this essential process allows us to maintain a trustworthy platform for sports betting.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a critical component of our operational framework, dictated by anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The KYC process involves collecting and assessing specific personal information and documentation from you. It enables DAZN Bet to understand who is using our services, monitor account activity for suspicious patterns, and mitigate risks associated with financial crime. This commitment to KYC ensures we operate within legal boundaries and protect our community.

Verification is an ongoing process that may be triggered at various stages of your interaction with DAZN Bet. Typically, initial verification occurs upon registration, before you can deposit or place bets. Further verification checks may be required at specific thresholds, such as when cumulative deposits or withdrawals reach a certain amount. We may also request additional documentation if there are changes to your personal details, if a payment method is changed, or if our monitoring systems flag unusual account activity. Regulatory requirements or internal risk assessments can also necessitate additional verification at any time during your account's lifecycle.

To complete our verification procedures, we may request various documents. These documents are used to confirm your identity, address, and the ownership of payment methods. The specific documents requested will depend on the information we need to verify and the jurisdiction you are betting from. All documents must be valid, current, and clearly legible. We will always provide clear instructions on how to submit these documents securely.

To verify your identity, we typically require one of the following official, government-issued photographic identification documents:

• A valid passport (showing the full photo page)
• A valid national identity card (showing both front and back)
• A valid driving licence (showing both front and back)

The document must be current, not expired, and clearly display your full name, date of birth, photograph, and signature. The entire document must be visible in the image provided.

To confirm your residential address, we usually require a document issued within the last three months that clearly displays your full name and current address. Acceptable documents include:

• A utility bill (e.g., electricity, gas, water, internet, landline phone bill, but not mobile phone bills)
• A bank statement or credit card statement
• A government-issued letter or tax statement

The document must be dated within the last 90 days and show the issuing company's logo or letterhead. PO Box addresses are generally not acceptable as proof of residence.

To ensure the security of your transactions and prevent unauthorized use, we may require verification of the payment methods you use to deposit or withdraw funds. This involves providing proof that you are the legitimate owner of the payment account. For example:

• Debit/Credit Cards: A copy of the front and back of the card. For security, please obscure the middle eight digits of the long card number on the front and the CVV/CVC code on the back. Your name, the first six and last four digits of the card number, and the expiry date must be visible.
• Bank Transfers: A copy of a recent bank statement showing your name, account number, and the bank's logo.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account profile page clearly showing your name and the associated email address or account ID.

Any document provided must clearly link the payment method to your registered DAZN Bet account name.

In certain circumstances, particularly for larger transactions or if regulatory requirements mandate it, DAZN Bet may be required to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) process, designed to prevent money laundering and comply with legal obligations. Examples of documents that may be requested include:

• Payslips or employment contracts
• Bank statements showing accumulated savings
• Proof of inheritance or property sale documentation
• Company accounts or dividend statements

We understand that such requests are sensitive, and we handle all information with the utmost confidentiality and in accordance with data protection regulations, including GDPR. Our aim is to ensure that all funds used on our platform are legitimate.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible, typically within 24 to 48 hours. However, during peak times or if further information is required, this process may take longer. You will be notified via email or through your DAZN Bet account once your verification is complete or if additional steps are needed. To avoid delays, please ensure all submitted documents are clear, valid, and meet the specified requirements.

DAZN Bet is committed to protecting your personal information. All documents and data you provide are stored securely in encrypted systems and are accessible only to authorized personnel for verification and regulatory compliance purposes. We adhere strictly to data protection laws, including the General Data Protection Regulation (GDPR), ensuring your privacy is maintained. We will never share your personal documents with third parties unless legally required to do so by our licensing authority or other competent legal bodies.

DAZN Bet operates under strict anti-money laundering (AML) regulations imposed by our licensing authority. The KYC and verification processes are integral to our AML compliance framework. By collecting and verifying identity and transactional information, we actively work to detect and prevent activities associated with money laundering, terrorist financing, and other financial crimes. Our policies and procedures are regularly reviewed and updated to meet evolving regulatory standards, ensuring DAZN Bet remains a responsible and compliant operator.

Underage gambling is strictly prohibited. As part of our commitment to responsible gambling and regulatory compliance, DAZN Bet conducts rigorous age verification checks. We require all users to be at least 18 years old, or the legal age for gambling in their jurisdiction, whichever is higher. Our verification process is designed to confirm your age accurately. Any account found to belong to a minor will be immediately closed, and any funds or winnings will be forfeited. We employ various tools and procedures to prevent minors from accessing our services and encourage parents and guardians to utilize parental control software.

If your verification process is delayed, it may be due to unclear documents, missing information, or a high volume of requests. If your verification is unsuccessful, it means the documents provided did not meet our requirements or raised further questions. In either case, we will contact you directly to explain the issue and guide you on how to resolve it. This may involve requesting alternative documents or further clarification. Until verification is successfully completed, certain account functionalities, such as withdrawals or continued betting, may be restricted. Our goal is to complete your verification efficiently, and we appreciate your patience and cooperation.

Should you have any questions or require assistance with the KYC and verification process, our dedicated customer support team is available to help. You can reach us via the live chat function on our website or by sending an email to our support address. Please provide as much detail as possible regarding your query, including your DAZN Bet username, to enable us to assist you promptly and effectively. We are here to ensure your verification experience is as smooth as possible.