KYC and Verification

At DAZN Bet, ensuring a safe, secure, and responsible betting environment for all our users is paramount. Verifying your identity is a fundamental step in achieving this. It allows us to confirm that you are who you claim to be, safeguarding your account from unauthorised access and protecting you from fraud. This process is also crucial for upholding our regulatory obligations and maintaining the integrity of our platform.

By verifying your identity, DAZN Bet actively combats issues such as underage gambling, money laundering, and identity theft. This commitment helps us provide a fair and transparent service, building trust within our community and ensuring compliance with the stringent requirements set by our licensing authority.

KYC, or "Know Your Customer," refers to the mandatory process of identifying and verifying the identity of our customers. This is a standard practice across regulated financial services and online gambling industries globally. The primary goal of KYC is to prevent financial crime, including fraud, money laundering, and terrorist financing. It involves collecting and assessing specific personal information and documentation from you.

For DAZN Bet, implementing robust KYC procedures means we can operate responsibly and legally, ensuring that our services are not misused. It's a continuous process, not a one-time event, and may involve periodic re-verification to ensure the information we hold remains accurate and up-to-date.

Verification is an essential part of your journey with DAZN Bet and may be required at several stages. Typically, initial identity checks are performed upon registration to comply with our immediate regulatory obligations. However, further verification may be triggered by various factors, including:

• Depositing or withdrawing funds, particularly when reaching certain monetary thresholds.
• Changes to your personal details, such as a new address or name.
• Suspicious activity detected on your account.
• Periodic reviews mandated by our licensing authority to ensure ongoing compliance.
• When you request a significant withdrawal, regardless of previous verification status.

DAZN Bet reserves the right to request verification at any point deemed necessary to ensure compliance with legal and regulatory requirements or to protect the security of your account.

To complete the verification process, DAZN Bet will typically request specific documents. These documents help us confirm your identity, age, and residential address. All documents must be valid, in date, and clearly legible. Depending on the information required, you may be asked to provide one or more of the following:

• Proof of Identity (e.g., passport, driving licence).
• Proof of Address (e.g., utility bill, bank statement).
• Proof of Payment Method (e.g., photo of your debit card, bank statement showing transaction).
• Source of Funds documentation, in certain circumstances.

We will always provide clear instructions on how to submit your documents securely. Please ensure that all submitted images or scans are of high quality, showing the entire document without glare or obstructions.

To verify your identity, DAZN Bet requires a valid, government-issued photographic identification document. This document must clearly show your full name, date of birth, photograph, and an expiry date. Acceptable forms of proof of identity include:

• A valid passport.
• A valid national identity card.
• A valid driving licence (both front and back).

The document must be current and not expired. We may reject documents that are damaged, obscured, or do not meet our legibility standards. The name on your identity document must match the name registered on your DAZN Bet account.

To confirm your residential address, DAZN Bet requires a document issued within the last three months, clearly displaying your full name and current address. The name and address on this document must match the details registered on your DAZN Bet account. Acceptable forms of proof of address include:

• A utility bill (gas, electricity, water, internet, landline phone bill, but not mobile phone bills).
• A bank statement or credit card statement.
• A government-issued letter or tax statement.

P.O. Box addresses are not acceptable as proof of residence. The document must be dated within the last 90 days. We cannot accept screenshots of online statements, a PDF or a physical copy is required.

To ensure the security of financial transactions and prevent fraud, DAZN Bet may require verification of the payment methods used on your account. This step confirms that you are the legitimate owner of the funds being deposited or withdrawn. The specific documentation required will depend on the payment method used:

• Debit Cards: A clear photograph of the front and back of your card. For security, please obscure the middle eight digits of the card number on the front and the CVV/CVC code on the back. Your name, the first six, and the last four digits of the card number must be visible.
• Bank Transfers: A copy of a bank statement showing your name, account number, and recent transactions to or from DAZN Bet.
• E-Wallets (e.g., PayPal, Skrill, Neteller): A screenshot of your e-wallet account page, clearly showing your name and the associated email address or account ID.

The name on the payment method must always match the name registered on your DAZN Bet account. Third-party payments are strictly prohibited.

In certain circumstances, particularly for larger transactions or if our risk assessment tools flag unusual activity, DAZN Bet may be legally obliged to request information regarding your source of funds (SOF) or source of wealth (SOW). This is part of our enhanced due diligence (EDD) procedures, designed to comply with anti-money laundering regulations.

Such requests are not made lightly and are a necessary part of our commitment to regulatory compliance. You may be asked to provide documents that demonstrate the origin of your funds, such as:

• Bank statements showing salary, savings, or inheritance.
• Payslips or employment contracts.
• Proof of property sale.
• Dividend statements or business accounts.

Any information provided will be treated with the utmost confidentiality and used solely for compliance purposes. Failure to provide satisfactory SOF/SOW documentation may result in account restrictions, including the inability to deposit or withdraw, or account closure.

Once you submit your documents to DAZN Bet, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. The standard processing time is typically within 24-48 hours, though this can vary depending on the volume of requests and the clarity of the documents provided.

You will be notified via email or through your account messaging system once your documents have been reviewed and your verification status updated. If additional information or clearer documents are required, we will contact you with specific instructions. During the verification process, certain account functionalities, such as withdrawals, may be temporarily restricted until verification is complete.

DAZN Bet is committed to protecting your personal information. All documents and data you provide for verification purposes are handled with the highest level of security and in strict accordance with data protection laws, including GDPR. We employ advanced encryption technologies and strict access controls to safeguard your sensitive information.

Your documents are stored securely and only accessible by authorised personnel for the purpose of identity verification and compliance. We will never share your personal data with third parties for marketing purposes. For more details on how we protect your data, please refer to our Privacy Policy.

As a regulated online sportsbook, DAZN Bet is legally obligated to comply with stringent Anti-Money Laundering (AML) laws and regulations. Our KYC and verification procedures are integral to this compliance. We are committed to preventing our platform from being used for illegal activities, including money laundering and terrorist financing.

This commitment means we conduct ongoing monitoring of transactions and account activity. If we detect any suspicious behaviour, we are required to report it to the relevant authorities. Our AML policies are designed to protect both our customers and the integrity of the financial system.

Preventing underage gambling is a core responsibility for DAZN Bet. By law, individuals must be of legal gambling age (18 or over in most jurisdictions) to open an account and use our services. Our age verification checks are a critical component of our KYC process.

During registration, we perform initial age checks using the information you provide. If we cannot confirm your age definitively, we will request documentation, such as a passport or driving licence, to verify your date of birth. Any account found to be held by an underage individual will be immediately closed, and any winnings forfeited. We also encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

While we strive for quick and efficient verification, delays can occasionally occur. Common reasons for delays include unclear document submissions, mismatched information, or the need for additional documentation. If your verification is delayed, please check your registered email for any communication from DAZN Bet requesting further action.

If your verification is unsuccessful, it typically means we could not confirm your identity or address with the documents provided. In such cases, we will inform you of the specific reasons and advise on the next steps, which may involve submitting alternative documents or providing further clarification. Failure to successfully complete verification may result in restrictions on your account, including the inability to deposit, withdraw, or place bets, and ultimately, account closure.

If you have any questions about the verification process, encounter difficulties uploading your documents, or require assistance at any stage, our customer support team is available to help. You can reach us through:

• Live Chat: Available directly on the DAZN Bet website.
• Email: Send your queries to our support address, which can be found in the 'Contact Us' section of our site.

Please provide as much detail as possible when contacting us, including your username and the specific issue you are experiencing, to allow us to assist you more efficiently. We are here to guide you through the process and ensure a smooth experience with DAZN Bet.